MicroStrategy — project snippets
Skills:Featured, Interaction Design, Mobile, Research, System Design, User Experience
During my tenure at MicroStrategy, I got to work at some of the cutting edge and innovative features for the in-house Business Intelligence platform. The focus was not restricted to a single platform or a feature, rather it was to build an ecosystem spread across web, desktop and mobile with a unified user experience. My mantra was to simplify the complex interactions and bring consistency across the ecosystem.
Here are few projects in which I participated as an Interaction Designer/Program Manager:
Being a hybrid application (HTML + Native), we were not able to use the native controls for different DPIs. The goal was to align android app with the iOS app, and unify the experience. I worked closely with developers, architects and PMs to strategize the feature additions. I was responsible for the overall user experience of android apps on mobile and tablet.
MicroStrategy apps were hub of useful data and critical business information. Annotation feature was a major step towards social sharing and making MicroStrategy a one-stop-shop for all your business needs. I was solely responsible for exploring the Annotation concept and it ended up as a key feature in the first release. The journey started with iOS, and was later stretched to PDF, desktop and android platform too.
Web accessibility being one of research interest, I wanted to extend it to the mobile platform. I worked with iOS development team in China to explore the possibility and restrictions. The major difficulty was to make all the visually rich widgets and graphs accessible. After 4 months of intense research, design changes, development, and testing; MicroStrategy became the only BI application on iOS to be fully accessible. All the texts, graphs, charts, widgets and settings inside the application are integrated with voiceover capabilities for visually impaired users.
In an effort to make MicroStrategy a one-stop-shop for all the business needs, I collaborated with CISCO Unified Communications (UC) team to integrate CISCO Jabber within MicroStrategy dashboard. My role was to identify the use cases that warrants this collaboration and validate them by conducting pilot studies. The goal was to offer the following collaborative features to the users: real-time user presence, instant messaging, voice, and video-calling capabilities.
One of the key role at MicroStrategy was to work with Data Scientists and PMs to design interaction for the new widgets and visualizations. These widgets and visualizations could be outcome of the client requests or sometimes an extension of the research effort. My contribution was to come up with the interactivity, and overall look & feel. The most interesting parts were to come up with the limits of customization and widgets behavior across various platforms. Some of the most popular widgets I worked upon Data Segmentation widget, Clustering over map, and Multiple data point selection on maps.
Being an enterprise application, one of the key workflow was to setup and manage multiple servers in a single click. I was brought on board to revisit the existing workflow of Integrated Platform Administration and make it more simple and error free. Major design changes included minimalistic design approach, progressive disclosure to reduce the cognitive load, and supporting gestures like drag and drop for user efficiency and convenience. The visual design was revisited to match with the MicroStrategy ecosystem.